Feedback
Staff feedback
Our ninth formal staff attitudes survey indicated that progress has stalled somewhat compared to last year with a number of areas showing some slightly poorer results.
Further analysis, however, showed results were broadly similar to the last pre-Covid year’s ratings (2019) with improvements being registered in five of the 12 areas of satisfaction with no change in a further one. Actions designed to address the areas of regression have been identified & implemented.
Our deeply-valued staff also left written feedback on their experience of working for Routes To Work.
One colleague said: “I am incredibly proud of the service delivery to clients and consistently see such passion and dedication on a daily basis from my colleagues.”
Another was moved to comment: “Great company to work for and the vision and values say it all.”
Reflecting on tougher times, this staff member said: “The last year and a half has been different working remotely
as I have missed the face-to-face contact with clients and interaction with my colleagues, but the job has still been done and the clients have continued to be supported.
“I think staff have been treated very generously during this time when many other people were hit very hard financially. I am glad we are starting to move back to normal and into the office again.”
As for the adaptation to working from home, another colleague added: “Routes To Work has given its staff the tools and support to be able to work from home, which has been greatly appreciated.
“Communication for keeping the staff in the loop has been fantastic and Routes To Work has also adapted to the changes that had to be put in place for our clients due to Covid.”
Service user involvement
There was an overwhelmingly-positive response from our clients to the services we delivered in 2021.
The North Lanarkshire residents we serve were delighted with the outcomes they received after getting in touch with Routes
To Work as over 1,000 people moved into employment.
The vast majority of results were up on the previous year (2020), with the following the standout figures:
Our clients were glowing in their praise when we asked them for their thoughts on their experience with Routes To Work.
One client commented: “The service I have received has been amazing, quick and effective. I was able to
get a job within a week of service
and I couldn’t be more thankful.”
Another saw a huge change in their self-esteem, saying: “The people I’ve dealt with at Routes To Work have been fantastic and helped me regain my confidence.”
Others saw support come in other areas, such as help with their mental health. They said: “Couldn’t thank Anne-Marie enough. She was totally determined to help with my mental health problems...and at the same time looking at ways back to work
for me.”
Further feedback from clients reaffirmed our belief the approach Routes To Work takes is benefiting the community of North Lanarkshire.
Of our service, our clients said:
